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Ongoing partnership

A team that keeps you running.

Ongoing, SLA-backed support and maintenance for your stores and applications — monitoring, fixes, updates and a roadmap of continuous improvements, handled by people who know your setup.

What's included

Everything you get with Managed Support & Maintenance

SLA-backed support

Clear response and resolution times you can rely on.

Monitoring & uptime

Proactive monitoring and alerting to catch issues early.

Maintenance & updates

Patches, dependency updates and platform upgrades.

Bug fixes

Fast, tracked resolution of issues as they arise.

Continuous improvement

A steady stream of enhancements, not just keeping the lights on.

Reporting

Regular reporting on health, work done and what's next.

How we work

A simple, transparent process

1
Onboard

We learn your stack, access and priorities.

2
Monitor

Watch health and respond to issues proactively.

3
Maintain

Fix, update and improve on a cadence.

4
Review

Regular check-ins, reporting and roadmap.

What you get

Clear deliverables, every engagement

  • Defined SLAs & support channels
  • Monitoring & alerting setup
  • Scheduled maintenance & updates
  • Tracked issue resolution
  • Continuous-improvement backlog
  • Periodic health & activity reports
Managed Support & Maintenance

Let's build something great together.

Tell us what you need — we'll get back within one business day.

Book a demo

See your business running on SwagFlo.

Tell us how you sell, source and fulfill today. We will show you the same workflow on one connected platform, using your products and your process.

  • A walkthrough built around youYour stores, suppliers and order flow, not a canned slideshow.
  • A clear path to go liveWhat to launch first, what to migrate and who does the work.
  • Pricing for what you needStart with one product or the full platform.
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